Billing
Hubrix uses a credit-based billing model. Credits are the universal unit of AI consumption across the platform — every AI operation (chat, agent, workflow, research, bulk processing) costs credits.
How credits work
Credits are included with your plan and reset each month on your billing date. Different operations cost different amounts of credits depending on the AI model used and the amount of input and output tokens processed.
You can see the estimated credit cost of most operations before running them — look for the credit estimate shown in dialogs before you confirm a long-running operation (like starting a Deep Research report or configuring a bulk job).
When credits are deducted
Credits are deducted on completion, not on initiation. If an operation fails partway through, you are not charged for the work that was not completed.
For bulk processing jobs, credits are deducted per row as each row completes. If you cancel a job midway, you are only charged for the rows that finished before cancellation.
Monthly credit reset
Credits reset on the first day of each billing cycle. Unused credits do not roll over to the next month.
Running low on credits
When your balance runs low, Hubrix shows a warning in the top bar. If credits reach zero, new AI operations are blocked until:
- Your monthly reset date
- An admin top-ups credits in Settings → Billing
- Your usage limit is raised by an admin
Managing billing
Billing is managed in Settings → Billing (admin access required). From there you can:
- View your current balance and plan
- See usage by user
- Top up credits
- Change your plan tier
What's next
- Plans — the three plan tiers and what's included
- Credits — how credit costs are calculated
- Usage Limits — set monthly credit caps per user or team
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