Login Issues
Can't sign in to Hubrix? Work through this checklist to identify and fix the most common causes.
Step 1: Check you're using the right email
Hubrix accounts are tied to the exact email address used in the invitation. If your company uses email aliases, make sure you are entering the same address that received the invite.
Open your email inbox and search for "Hubrix" to find the original invitation email — that shows you which address was used.
Step 2: Check spam for the invite email
If you never received an invitation email, check your spam or junk mail folder. Corporate email systems sometimes filter new sender domains. If the invite is in spam, mark it as "Not spam" and click the link.
If the invite isn't there at all, ask your admin to resend it.
Step 3: Reset your password
If you have an account but have forgotten your password:
- Go to the Hubrix sign-in page.
- Click Forgot password? below the password field.
- Enter your email address and click Send reset link.
- Check your inbox for the password reset email and follow the instructions.
Password reset links expire after 1 hour.
If the password reset email does not arrive within a few minutes, check your spam folder. If it still doesn't arrive, the email address you entered may not match an existing Hubrix account.
Step 4: SSO misconfiguration
If you normally sign in with "Continue with Google" or "Continue with Microsoft" and it's not working:
- Try signing in with your email and password instead (if you have a password set).
- If that works, the SSO issue is with your Google or Microsoft account — check that it's still linked in Settings → Security → Connected accounts.
- If you have never set a password, contact support@hubrix.ai — an admin can help you regain access.
Step 5: MFA problems
If you are prompted for an MFA code but can't access your authenticator app:
- Click Use a recovery code on the MFA prompt.
- Enter one of the recovery codes you saved when you set up MFA.
If you have lost both your authenticator app and your recovery codes, contact support@hubrix.ai. Account recovery requires identity verification.
Step 6: Account suspended
If you see a message that your account has been suspended or deactivated, contact your workspace admin. They can reactivate your account from Settings → Admin → Members.
Account suspension is typically done when a member leaves a team. If you've been re-invited after leaving, you need a new invitation — your old account cannot be reactivated for a different use.
Still stuck?
If none of these steps resolve the issue, email support@hubrix.ai with:
- The email address you are trying to sign in with
- A description of what happens when you try to sign in (what error message, if any, do you see?)
- Whether you have successfully signed in before with this account
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