Common Error Messages
This table covers the most frequent error messages you might see in Hubrix and what to do about them.
Error reference
| Error message | What it means | How to fix |
|---|---|---|
| "Rate limit reached" | You have sent too many requests to an AI model in a short period | Wait 30–60 seconds and try again. If it happens frequently, reduce parallelism in bulk jobs or spread requests over more time. |
| "Credit limit reached" | Your monthly credit cap has been reached | Contact your workspace admin to raise your credit limit or wait for the monthly reset. Admins can raise limits in Settings → Billing → Usage limits. |
| "Document processing failed" | The file could not be parsed and indexed | Check the file format (only 9 supported types) and whether the file is corrupt. Re-upload the file, or try exporting in a different format. |
| "Workflow run failed" | One or more steps in a workflow run returned an error | Open the run in the Runs tab and click the failed step to see the specific error details. |
| "Connector sync error" | The data connector could not complete a sync | Go to Settings → Data Connectors, check the error message, and reconnect the OAuth if the token has expired. |
| "Model unavailable" | The selected AI model is temporarily unavailable | Switch to a different model in the chat model picker or in the workflow step settings. Try again in a few minutes. |
| "Unauthorized" | Your session has expired or you don't have permission | Refresh the page and sign in again. If the error persists on a shared item, check with the owner that you still have access. |
| "File too large" | The uploaded file exceeds the 50 MB limit | Split the file into smaller parts before uploading, or compress the content if possible. |
| "Unsupported file type" | The file extension is not in the supported list | Convert the file to a supported format (PDF, DOCX, XLSX, PPTX, TXT, MD, CSV, JSON, HTML). |
| "Invite link expired" | The email invitation link is older than 7 days | Ask your workspace admin to send a new invitation. |
| "Human input timeout" | A workflow's Human Input step exceeded its timeout period | The workflow run is marked as failed. The assignee will need to re-trigger the workflow and approve the input before the timeout. |
For errors not listed here, look in the browser's developer console (F12 → Console tab) for additional details. Copy the full error message and include it when contacting support@hubrix.ai.
Getting more detail
Most error messages in Hubrix include a Details link or expandable section. Click it to see the full technical error message, which is often more specific. For example, a "Connector sync error" might expand to show "403 Forbidden: The connected account no longer has access to the selected folder."
The full error message is exactly what you need to diagnose the issue — or to include when contacting support.
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