Frequently Asked Questions
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Q: Can I use my own OpenAI or Anthropic API key?
A: Not currently. Hubrix manages all model access and costs through the credit system. You cannot bring your own API keys in the current version. Your admin controls which models are available to your workspace.
Q: How many documents can I upload?
A: There is no hard cap on the number of documents, but your workspace has a storage limit based on your plan tier. You can see your current storage usage in Settings → Billing. Individual agents can have up to 20 documents attached to their knowledge base.
Q: Do agents remember previous conversations?
A: Agents remember the conversation within a single session. When you start a new chat session with an agent, it starts fresh — it does not have access to previous sessions with that agent. Cross-session memory is a planned feature but is not available yet.
Q: Can I export my data?
A: Yes. Go to Settings → Privacy → Request data export. You will receive a ZIP file with all your personal data within 24 hours. This is your right under GDPR Article 20. See GDPR Rights for details.
Q: Is there a public API?
A: The Hubrix public API is coming soon. Email api@hubrix.ai to join the beta programme. See the API section for a preview of what will be available.
Q: How does Hubrix use my data?
A: Your data is not used to train AI models. Hubrix processes your documents and conversations only to provide the service to you. For full details, see the Privacy Policy at hubrix.ai/privacy.
Q: What AI models are available?
A: The models available in your workspace are configured by your admin. The platform supports GPT-4o (OpenAI), Claude (Anthropic), Gemini (Google), Grok (xAI), Deepseek, and Mistral. Not all models may be enabled in your workspace.
Q: Can I share research reports with people outside my workspace?
A: Currently, shared report links are only accessible to members of your workspace. There is no public sharing option for research reports in the current version.
Q: What happens if a workflow step fails?
A: The workflow run stops at the failed step and is marked as Failed. Steps after the failed step do not run. You can inspect the error in the Runs tab → step timeline, fix the issue (in the step configuration or source data), and re-run the workflow manually. See Monitoring Runs for details.
Q: Can I duplicate an agent or workflow?
A: Yes. On any agent or workflow card in the list view, click the ... menu and select Duplicate. This creates an identical copy owned by you that you can edit independently.
Q: How do I contact support?
A: Email support@hubrix.ai. For faster responses, include the item ID (visible in the URL), a description of the issue, and any error messages you saw.
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