Multi-Factor Authentication

Multi-factor authentication (MFA) adds a second layer of security to your account. Even if someone obtains your password, they cannot sign in without the time-based code from your authenticator app.

The MFA setup screen showing the QR code to scan with an authenticator app
The MFA setup screen showing the QR code to scan with an authenticator app

Setting up MFA

  1. Go to Settings → Security → Two-factor authentication.
  2. Click Set up.
  3. A QR code is displayed on screen.
  4. Open your authenticator app (Authy, Google Authenticator, or any TOTP-compatible app).
  5. Tap Add account (or the + icon) in your app and scan the QR code.
  6. Your app will show a 6-digit code that refreshes every 30 seconds.
  7. Enter the current 6-digit code in Hubrix to confirm the setup.
  8. Click Confirm.

MFA is now enabled on your account.

Recovery codes

Immediately after enabling MFA, Hubrix displays a set of recovery codes. These are single-use codes you can enter instead of your TOTP code if you lose access to your authenticator app.

Recovery codes are shown only once. Copy them to a secure location (password manager, encrypted notes) before closing the dialog. If you lose both your authenticator app and your recovery codes, you will be locked out of your account and will need to contact support@hubrix.ai.

Each recovery code can be used once. After you use a recovery code to sign in, it is invalidated. You can generate a new set of recovery codes from Settings → Security → Two-factor authentication → Regenerate recovery codes (this also invalidates all existing unused codes).

Signing in with MFA enabled

After entering your email and password on the sign-in page, you are prompted for a second factor:

  1. Open your authenticator app.
  2. Find the Hubrix entry.
  3. Enter the current 6-digit code.
  4. Click Verify.

The code is valid for 30 seconds. If it expires while you're typing, wait for the next code.

Using a recovery code

If you don't have access to your authenticator app, click Use a recovery code on the MFA prompt. Enter one of your saved recovery codes instead of the TOTP code.

Disabling MFA

To turn off MFA:

  1. Go to Settings → Security → Two-factor authentication.
  2. Click Disable.
  3. You are prompted to enter your current password to confirm.
  4. MFA is removed from your account.

Disabling MFA requires re-authentication with your current password as a security measure — it prevents someone who has physical access to your logged-in device from silently removing MFA.

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